Our sales and customer service training provide a greater return on investment.
You want to develop lifelong customers, secure positive reviews and ultimately increase revenue and conversions. To accomplish this, offering a quality product to your customers is only half the equation. The other half comes from the interactions your team has with prospects and customers. At Signature Worldwide, our programs are about empowering your team to make smarter decisions, ask the right questions and become inspired to create legendary experiences.
We do this through a proven process designed to drive more ROI from sales and customer service training. No matter the industry, location or size, our clients get results from our simple, yet effective process.
Assessment and Design
Your needs are unique, which is why we start every engagement with a client assessment. To ensure sales and customer service training is effective, we take the time to understand your current business needs, state of team buy-in, culture and even performance. Ultimately, we want to understand what success looks like for you once training is complete.
The assessment will provide your organization clarity around prioritizing your training objectives. We clearly define performance standards using a complete understanding of your current situation and make recommendations for the most impactful training solution to meet your needs.
Our seasoned instructional design team applies their foundations in adult learning to build a customized program or tailor our off-the-shelf curriculum and materials. Programs are designed to meet your customer service and sales goals and to encourage buy-in from your team. Whether you purchase a full-scale training program or a one-time learning initiative, you will have access to our expertise.
Your team wants training that's engaging, inspiring and fun. Our experienced trainers use proven techniques that encourage curriculum buy-in. You will begin to see results on day one.
Training is more effective through participation rather than listening, which is why our sessions feature interactive exercises, role play and small group activities. Facilitators directly ask questions of participants to keep them focused on the content, creating engaged learning and high levels of interaction by every member. The result: information resonates!
Your team will understand training is an investment in their success, which helps with employee buy-in and retention. Additionally, they will walk away with the tools they need in order to start implementing change immediately, as well as, the confidence to make it effective!
We offer instructor-led training onsite, online through a virtual classroom or a blended experience of all our platforms to best suit your needs and budget.
Reinforcement and Measurement
It's been said that we don't retain half of what we learned after three weeks if it's not reinforced. Signature Worldwide's reinforcement plans are designed to help overcome "The Ebbinghaus Forgetting Curve" to improve retention and transform the content contained within our sessions to everyday routine for your team. Our reinforcement programs are designed to maximize your investment and include on-going skill refresher sessions, on demand coaching sessions, mystery shopping, and measurement reporting.
Based on the success metrics outlined by you, we measure the impact of our training programs. From participant satisfaction to learning outcomes, mystery shopping results and customer satisfaction surveys, to higher conversions and changes in your customer satisfaction scores, we measure results every step of the way. Reporting is integral to everything we do to help you continually benchmark the success of customer service or sales staff.
Our web-based reporting offers real-time information, so you can provide positive recognition, identify new training opportunities and quickly address opportunities for improvement through additional coaching.