Coaches Corner – New training tool hits the airwaves
It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!
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Surviving in Today’s Marketplace – VIDEO
The legendary Dave Hamilton encourages us to focus on three things to survive in today’s marketplace.
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The Bridge Painter
The government agency that operates San Francisco’s iconic Golden Gate Bridge has a dedicated team of more than 30 full-time painters engaged in a never-ending effort to keep the bridge protected. If you’re a painter assigned to the Golden Gate, it would seem that you have a job for life helping keep this national treasure
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Coach Me Subtly
I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke,
It Takes a Team to be Legendary
Many of us are familiar with the acronym T.E.A.M. which stands for Together Everyone Achieves More and this perfectly captures the spirit of the Training Team at Signature Worldwide! Collectively our training team has over 240 years of experience working at Signature Worldwide! That impressive tenure is comprised of trainers that are based from East
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Periscope – Seeing things that are otherwise out of sight
If you’ve been reading this blog, Training That Sticks, you may notice that, usually once a month, we have a different department employee from Signature Worldwide contributing an article. Our goal is to give people a glimpse into the inner workings of a training organization. We try to answer some of the most frequent questions
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The Man, the Legend….the Shopper
Today’s blog post was written by Call Center Supervisors Andrew Phillips and Nathan Smith. The Signature Worldwide shopping team is a melting pot of many different people spanning across a wide variety of ages, backgrounds, and geographical locations. Most of our clients get to interact with shoppers on a daily basis, but they only get
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Customer Feedback – As Easy As 1 2 3…
A few years back, I became responsible for overseeing customer satisfaction surveys in our company. I was excited to jump in and figure out a way to ensure our company strategy was in alignment with our customer’s needs. Prior to 2012, Signature engaged an outside company to administer the surveys. Since we only sent out
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