Make a Positive Impact

Improve guest impressions to boost repeat business and service scores when you train employees with Signature's Service Edge training program.

Service Edge is a fun, unique and empowering training solution that gives frontline and support staff the training, motivation and confidence they need to make every guest encounter a positive one.

What to Expect

In this one- to four-day day session, two to 18 employees will be trained on site using Signature's proprietary Magic Formula.

Through a variety of techniques, including mystery shop calls, staff will learn how to:

  • Help the customer to create immediate and lasting satisfaction
  • Act on customer requests in a service-honoring way
  • Handle challenging situations with winning results.


And because Service Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Ready for Results?

Our clients say they experience exponential increases in repeat business and word-of-mouth endorsements. Contact us to find out how Service Edge can do the same for you.

Contact Us To Get Started

Featured Solution

Sales Edge
Create a sales powerhouse when you know how to establish and build profitable customer relationships with Signature’s Sales Edge training program.

 

Through a variety of techniques, including competition calls, sales staff will learn how to:

  • Improve face-to-face and phone interaction
  • Develop better transactional and relationship selling skills
  • Prospect for results

Case Study

The Quality Inn Northern Grand used Service Edge to educate all employees on their role in creating the guest experience, and subsequently was named Canadian Hotel of the Year by Choice Hotels.


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Article

Indifference Makes a Difference

One study reports that 68 percent of customers quit doing business with a company because of perceived indifference from just one employee.


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