Casino & Gaming Customer Service Training Improves Profits, Sells Reservations
From the gaming floor, to the hotel restaurants, to the box
office, our casino training - Casino Edge - encourages employees to
embrace a customer-centric culture where guests can truly have a
fun-filled getaway.
Our casino and gaming customer service training will teach your
staff how to inspire guests to stay, play and continue to enjoy
your facility.
What to Expect
In one day or less, two to 15 employees can be trained using
Signature's proprietary Magic Formula to deliver exceptional
service in the cashier's cage, at the slot machines, in the hotel
or even at a show. Need help for a larger team of call center
agents? We can do that too.
Through a variety of techniques, including role-playing, employees
will learn when, how and why to:
- Build value before quoting rates and asking for a
commitment
- Establish customer rapport
- Effectively handle player requests and complaints.
And because Casino Edge is designed to create lasting behavior
change that empowers employees, team members will also practice
their new skills through post-training mystery shop calls and
reinforcement.
Ready for Results?
One casino client saw hotel conversion rates jump 10 percent in
just one month following training, along with a consistent rise in
ADR. Contact us to find out how Casino Edge can help you capture
more business.
Contact Us To Get
Started