Elevate Service Levels

Build a customer-centric service culture and reputation with these targeted training modules specifically designed for casino employees.

  • Reservations: Provide legendary service that is friendly and efficient during hotel and box office reservations.
  • PBX: Connect with customers while managing multiple calls.
  • Front-desk: Create a fun and welcoming impression that sets the tone for a casino stay.
  • Bellman: Exceed expectations when assisting guest with their luggage.
  • Valet: Put visitors at ease by promptly and safely handling their transportation needs.
  • Spa: Provide rest and relaxation to enhance a casino get-away.
  • Players Club: Deliver customer service that makes everyone feel like a VIP.
  • Retail: Help visitors with your pressure-free, consultative selling skills.
  • Security: Establish a presence that keeps guest assured instead of alarmed.
  • Housekeeping: Build a guest experience with warm pass-bys and helpful responses to requests.
  • Host: Exceed client expectations while keeping them on the gaming floor.
  • Casino Ambassadors: Own the casino experience by ensuring great service at every interaction.


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Featured Solution

Casino Edge
Inspire guests to stay and play with Signature’s Casino Edge training program.

 

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Build value before quoting rates and asking for a commitment
  • Establish customer rapport
  • Effectively handle player requests and complaints


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