More Accountability and Professionalism

Consistent selling becomes a whole lot easier with our training solutions for equipment and trucking. You'll revolutionize the way your entire organization interacts with customers when you motivate employees to exceed customer needs.

Programs, Products & Services

Our fun, impactful training is available at your convenience, on-site and on the phone.

  • Customer Experience Edge™ for performance
  • Equipment Edge™ for sales and service
  • AfterMarket Edge™ for sales and service
  • Mystery Shopping for sales and service performance

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Learn about Signature's full-scale solutions, training programs and services.

Clients

We drive performance enhancements for some of the world's best.

  • Caterpillar
  • Ingersoll Rand
  • Mack Trucks, Inc./Volvo North America

Featured Solution

Equipment Edge
Put the customer first — wherever they are. Managing any situation while still delivering exceptional service can happen when you train employees the Signature way.

 

Using activity-based learning exercises and Signature’s proprietary Magic Formula, parts and service employees, field service technicians, and even receptionists will learn how to:

  • Determine standards that help define exceptional service
  • Recognize service and sales opportunities
  • Consistently exceed customer expectations
  • Take ownership of a situation
  • Diffuse potentially confrontational situations by adjusting to a customer’s personality


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