Senior Vice President
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Customer Experience, Customer Service, Destination Marketing, Leadership, & Sales Strategy
Dave Hamilton has the distinction of becoming the first, full-time employee for Signature Worldwide. He joined the company in 1992 as a director of training, became vice president of training in 1995, and moved onto senior vice president and company principal a year later. Dave, who has more than 30 years of hospitality industry experience, knows first-hand the challenges faced in today's very competitive marketplace. He has gained a wealth of knowledge by working directly with hundreds of hotel managers, and thousands of sales and service personnel across the country.
Dave has used his personal exposure to develop many of Signature's training programs, which have been implemented throughout the United States, Canada and Europe. He is now responsible for Signature's sales and service training at contact centers, casinos and spas. Dave also works with clients to custom design training that focuses on the guest experience. Prior to working at Signature, he served in a management capacity at a variety of different hotels. A graduate of the State University of New York at Delhi, Dave is a prominent industry speaker and educator.