Case Studies

We back up what we teach by studying the effects we have on our clients and partners.

 

 

Training isn't a game of chance. It's a focused discipline, which requires our constant focus and attention to what is going right, and how we can further improve for our methods and for our clients. Read the Case Studies below to find out more about how we helped our clients rise to the challenge, and can help you as well!

Grand America Hotels & Resorts: Converting callers into clients

By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient calls and subsequently rolled out Sales Edge training for all properties.

Read the Grand America Hotels & Resorts case study

Kentucky State Parks: Delivering more experiences in their parks

Kentucky State Parks changed employee behaviors and gained more visitors with Signature's Transient Edge program. An increase in staff professionalism and motivation resulted in a 16 percent increase in conversion rates.

Read the Kentucky State Parks case study

Gaylord Opryland Hotel: Increasing monthly sales over the phone

Gaylord Opryland implemented Call Center Edge and saw a direct and consistent correlation between improvement in Signature mystery shopping scores and increased monthly sales.

Read the Gaylord Opryland Hotel case study

Quality Inn Northern Grand: Creating the great northern experience for every customer

The Quality Inn Northern Grand used Service Edge to educate all employees on their role in creating the guest experience, and subsequently was named Canadian Hotel of the Year by Choice Hotels.

Read the Quality Inn Northern Grand case study

Rio All-Suite Hotel & Casino: Increasing phone calls, increasing reservations

The Rio All-Suite Hotel & Casino used Casino Edge to increase reservations while receiving 44,000 less inquiry calls in the first quarter of the year, while also achieving 100 percent occupancy.

Read the Rio All-Suite Hotel & Casino case study

Towne Properties: Bringing the right customers home

With Leasing Edge training, Towne Properties saw a 3.8 percent reduction in economic vacancies and leased 254 more apartments with less traffic, resulting in $2 million in profit.

Read the Towne Properties case study

WaterColor Inn and Resort: Seeing diamonds in their customers eyes

WaterColor Inn and Resort achieved the AAA Four Diamond designation for its inn and restaurant, while also elevating the service levels to match property amenities.

Read the WaterColor Inn and Resort case study